Effective Date: November 3, 2025 | Last Updated: November 3, 2025
Thank you for purchasing from Nuvexa Biologix LLC. We want you to be confident in your order. Please review the policy below for returns, exchanges, and refunds for purchases made on nuvexabiologix.com.
1 Return Window
You may request a return within 30 days of the delivery date. After 30 days, we’re unable to offer a refund or exchange.
2 Return Eligibility
To be eligible, all of the following must be true:
- The item is unused, unopened, and in the same condition you received it.
- All original packaging, inserts, accessories, and tamper-evident seals (if any) are intact.
- You have a receipt or proof of purchase from nuvexabiologix.com.
- You’ve obtained an RMA (Return Merchandise Authorization) from our team before shipping the item back.
Important for biologic/health products:
Due to safety, sterility, and quality-control standards, temperature-controlled, perishable, or otherwise sensitive biologic products cannot be returned once shipped, even if unopened, unless we shipped the wrong item or the item arrived damaged/defective. Any product with a broken or removed safety seal is not returnable.
3 Non-Returnable Items
- Opened or used products.
- Temperature-controlled, perishable, or biologic items once shipped (except where defective/damaged on arrival or we shipped the wrong item).
- Items marked Final Sale or Non-Returnable at checkout.
- Customized or special-order items.
- Any item returned without an RMA or more than 30 days after delivery.
4 Exchanges
We replace items only if they’re defective, damaged on arrival, or incorrectly fulfilled. To request an exchange for the same item, email admin@nuvexabiologix.com with your order number, photos (if damaged), and a description of the issue. We’ll provide exchange/return instructions and an RMA if approved.
5 Refunds
Once your return is received and inspected:
• We’ll email you to confirm receipt and approval or denial of your refund.
• If approved, we’ll issue a refund to your original payment method.
• Please allow your bank or card issuer’s standard processing time for the credit to post.
Late or Missing Refunds
If you haven’t seen the refund:
- Check your bank/credit card account again.
- Contact your card issuer—it may take time to post.
- Contact your bank—processing times vary.
- If you still don’t see it, email admin@nuvexabiologix.com with your order number.
6 Sale/Promotional Items
Unless required by law, only regularly priced items are refundable. Items purchased on sale or promotion are not refundable, but may be eligible for exchange if defective/damaged.
7 How to Start a Return (RMA Required)
- Email admin@nuvexabiologix.com with your order number, item(s), and reason for return.
- If eligible, we’ll issue an RMA and return instructions.
- Pack the item securely in its original packaging with the RMA number clearly noted inside the box.
Do not ship any product back without an RMA and do not send any product back to the manufacturer.
8 Where to Send Returns
(Only after you receive your RMA)
Nuvexa Biologix LLC — Returns
1836 Lark Lane
Northlake, TX 76226
United States
9 Return Shipping & Risk of Loss
- Unless we made an error (wrong item shipped) or the item arrived damaged/defective, you are responsible for return shipping costs.
- Original shipping charges are non-refundable (unless required by law).
- If a refund is approved, we may deduct return shipping (if we provided a label) and any approved restocking or disposal fees applicable to biologic/temperature-sensitive items that cannot be restocked.
- We recommend a trackable shipping service and shipping insurance. We can’t guarantee we’ll receive your returned item.
10 Damaged/Incorrect Items
If your order arrives damaged or incorrect, contact admin@nuvexabiologix.com within 7 days of delivery with photos of the packaging and product. We’ll make it right as quickly as possible.
11 Contact
Nuvexa Biologix LLC
1836 Lark Lane, Northlake, TX 76226
(972) 761-1980
admin@nuvexabiologix.com